Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at info@liacreativeus.com with your order number and a photo of the item. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Returns are sent to: 360 S Burnside Ave, Los Angeles, CA 90036, United States.

Return shipping
Return shipping is paid by the customer unless the item arrived damaged, faulty, or incorrect. We recommend using a tracked service, as we cannot refund returns that are lost in transit. Original shipping charges are non-refundable.

Damages and issues
Please inspect your order on arrival and contact us within 7 days if the item is defective, damaged, or incorrect. Send photos of the item and the packaging and we will arrange a replacement or a full refund, including shipping, at no cost to you.

One-of-a-kind pieces
Many of our necklaces are hand-built from natural stone, so colour, veining, and shape vary slightly from the photographs. This natural variation is part of the piece and is not considered a defect.

Non-returnable items
For hygiene reasons, pierced earrings cannot be returned unless they arrive faulty. Custom, personalized, and made-to-order pieces are final sale. We also cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@liacreativeus.com.